If the system cannot immediately verify your age, you may be required to upload a photo I.D. You will know when your session is finished when you begin to see less vapor and taste less flavor. You may also contact our PAX Pros if you are concerned on whether or not you are purchasing from an Authorized Seller. Never charge or leave your PAX device in a vehicle. Get answers to some of the most commonly asked questions here. Become a PAX Expert in minutes through our tutorial videos. You can tell when your battery needs to be charged when the LED Indicator blinks red three times and the device shuts off. Either send it in for repairs or move onto something else . Though it will be warm, the device will never burn your hand on contact. Your screen can be replaced whenever you feel like it - we recommend swapping out your screen every month or so. You can find this offer and everything else at ID.me. While I haven't opened up my Pax 2, I am fairly certain this is a buildup of resin beneath the button itself. It doesn't matter which temperature setting I am on, not only are they all the same temperature now but none of them cut it off at a certain point and so it just goes until it hits the failsafe. You’re #XX away from free standard shipping. Please Note: Portable electronics containing Lithium Ion batteries present rare, but potentially serious safety hazards, especially under hot or cold conditions. ✌, New comments cannot be posted and votes cannot be cast. You can also sign up by visiting ID.me. By offering PAX 2 with a 2-year limited warranty, we're able to make PAX 2 available at a price point that puts the premium vapor experience within reach for more PAX fans. Please feel free to contact PAX technical support for additional information at (877) 859-0099 or via email at firstname.lastname@example.org . The petals will solidify one by one for each quarter-charge. For the rest contact support and send it in for warranty. It will eventually just settle itself and work normally after fussing with it. Each petal on the PAX 2 LED Indicator stands for 25% battery charge. If all four of PAX 2's LED petals are pulsing when you place the device on the charging dock, this just means the battery is under 25%. NEXT PROBLEM - Loss Of Temperature Control: Originally I would use the first two temp control settings and the 3rd and 4th I would find to be too hot most of the time. We process personal information, including by placing cookies and other tracking software, for certain legitimate purposes, including enhancement of the services we provide. “The agent was very helpful and got my PAX S300 up and running in 5 minutes. ", "Fully helped out and made sure I was moving in the right direction. The more petals lit, the more charge PAX 2 has. I'm having trouble charging my PAX 2 You can tell when your battery needs to be charged when the LED Indicator blinks red three times and the device shuts off. ID.me is one of only four companies accredited by the federal government at the highest level possible for a remote identity provider. So I know that my Pax 2 has a 10 year warranty. Overall sending my PAX 2 to them was painless, I sent mine on a Friday, and had my replacement unit by the next Thursday, from the Hamilton area. The PAX 2 exterior shell is made with transverse-brushed anodized aluminum and was chosen specifically because it’s great at absorbing and dispersing heat. A subreddit dedicated to the PAX vaporizer, by PAX Labs. 3rd-party USB adapters may not be fully compatible with PAX 2 and can cause inconsistent charging. • We recommend connecting directly to your computer's USB port using the cable included with PAX 2. Did i grind the herb to fine? What should I do, anyone have any ideas? My gf and I have noticed that the 2 has better battery, https://www.reddit.com/r/vaporents/comments/7ruj39/instructional_i_fixed_my_pax_2s_broken_button/, tl;dr the first problem can be fixed, however the rest of your issues sound like it's just too far gone and would need to be sent for repairs. I still love this device, will want to keep it but may look into a larger non-portable one to put in garage or something, that might be neat. Then I would switch over to temperature 2 for the rest. Or both . I assume this is because resin has built up inside and possibly shorted or connected some of the electronics within. Cookies help us deliver our Services. I think this is because there is actually resin on the LED inside of it. If you did just send them a support email (support is easy to find on the website). PAX asks that you never disassemble your mouthpiece. How can I find and verify an Authorized Retailer near me? The information you provide during check out on PAXvapor.com is used by Veratad to complete a public records search, only reporting back whether or not you are of age to purchase our products. You may also contact our PAX Pros if you are concerned on whether or not you are purchasing from an Authorized Seller. Then prop the screen up and remove. If I need a warranty replacement, will I receive the same color PAX 2? These days, it's incredibly hard to change settings due to my first problem but I have noticed that when I do change the temperature it doesn't make a difference anymore. PAX does not produce, manufacture, or distribute cannabis. I'm assuming I will probably be sent a new one as there are multiple problems. ", "This has been the best customer service experience I have had in long time. Purchase any PAX 3™ from 11/25 - 11/29 and get a free odor absorbing case from Revelry. PAX 2 can be cleaned in less than a minute. The packaging has a new look, but you'll find that the quality and functionality of your PAX will deliver the same premium vapor experience as kits with the previous style of packaging. Your experience is always first in our minds - we take great pride in our product through every step of the journey from concept to creation. ", "Fantastic. Page 1 Once PAX 2 is on the cradle, watch for the pulsing white petals. Update: Turning on the Pax and then putting it on the charger seems to consistently fix this problem. If using the AC wall adaptor (available as an accessory, not included with the device) it will take around two hours to fully charge. What happens if I call in after the published support hours? Our database is not always updated, so we recommend calling location first to make sure they have what you need in stock. While we cannot predict the outcome at this time, we continue to closely monitor employee wellness and continue to follow WHO and CDC guidelines for virus prevention on a daily basis. Close. I had the nice gold one too, oh well. The petals will solidify one by one for each quarter-charge. How often should I clean my device? PAX will communicate with its partners and customers to advise of changes as they happen. I’m having trouble with my PAX. If you've been using a 3rd-party USB outlet adapter and are experiencing charging issues, we recommend using the PAX 2 charging cable with your computer to see if that resolves the issue, or use your PAX 2 AC Adaptor to charge your device if a USB computer connection is not available. Just take a needle (or something just as thin) and poke it into one of the holes on the side of the screen. Our certification status can be found by visiting the FICAM List of Approved Identity Services and scroll down to 'Level of Assurance (LOA) 3'. Europe, Middle East, & Africa: email@example.com, page-template,page-template-full_width,page-template-full_width-php,page,page-id-15338,mega-menu-top-navigation,ajax_fade,page_not_loaded,,hide_top_bar_on_mobile_header,qode-theme-ver-10.1.1,wpb-js-composer js-comp-ver-6.0.5,vc_responsive,elementor-default,elementor-kit-18552. Please feel free to contact PAX technical support for additional information at (877) 859-0099 or via email at firstname.lastname@example.org. Reason #2: Disassembling the mouthpiece.